We like what we do
And we like to know that our clients are happy with the results.
Our mission is simple: to bridge the gap between you and the authentic Cappadocia
Our story in a few words
Local Expertise, Born from 20 Years of Guiding.
“Our journey began long before this website existed. It started on the dusty trails of the Red Valley, inside the ancient churches of Göreme, and under the sunrise shadows of the fairy chimneys.
As professional tour guides, we spent two decades face-to-face with travelers from around the world. We listened to their questions, understood their fears, and saw firsthand what makes a trip unforgettable—
and what ruins it. We realized that travelers needed more than just a ticket seller; they needed a trusted local friend.
That is why we built Cappadociamart. We wanted to create a platform where every tour, every hotel, and every balloon ride is vetted by someone who has actually been there. We moved from the field to the digital world to ensure that your plans are backed by real, on-the-ground experience, not just algorithms.”
“Cappadociamart is not just another booking engine; it is the result of over 20 years of professional tour guiding experience
We use our deep industry knowledge to curate the safest Hot Air Balloon flights, the most engaging Daily Tours, and seamless travel itineraries. Don’t just visit; experience Cappadocia with a team that truly knows the land.”
Skills &
experience
Your Journey, Backed by Two Decades of Knowledge.
Anyone can sell a tour, but only a guide can craft an experience. Here is how our 20-year background makes a difference for your trip:
Insider Local Knowledge: We don’t just know the popular spots; we know the hidden gems. From the best time to visit the Open Air Museum to avoid crowds, to the secret sunset viewpoints that aren’t on Google Maps, we design itineraries that offer a deeper, more authentic connection to Cappadocia.
Safety & Quality Assurance: In adventure tourism, safety is everything. Having worked in the industry for years, we know the operators personally. We only partner with Hot Air Balloon companies and ATV pilots who maintain the highest safety standards. We wouldn’t book you on a flight we wouldn’t take ourselves.
Curated Itineraries: We understand that every traveler is different. Whether you are a solo backpacker, a couple on a honeymoon, or a family with kids, we use our planning expertise to tailor the perfect schedule. We know how to pace the day so you see everything without feeling rushed.
- Have Questions? Ask a Local Expert. “Don’t rely on outdated blogs or confusing forums. Whether you need advice on the best season to fly or help choosing a hotel, we are here to help. Reach out to us, and let’s start planning your Cappadocia adventure together.”
- WhatsApp & Quick Chat “Need a quick answer? You don’t have to wait for emails. Message us directly on WhatsApp for real-time availability checks, weather updates for balloon flights, or just a quick tip. We are just one tap away.”
- Tailor-Made Itineraries “Looking for a complex itinerary or a special group arrangement? Drop us an email with your dates and wishes. We will use our 20 years of experience to craft a detailed, day-by-day plan that fits your budget and style perfectly.”
- Visit Our Office “We are not just a website; we are real people living in the heart of Cappadocia. If you are already in town, stop by our office. Let’s drink a cup of Turkish tea or coffee together while we finalize your tours face-to-face.”
- 24/7 Guest Support “Our job doesn’t end when you book. During your stay in Cappadocia, we remain your point of contact. From last-minute changes to emergency assistance, you can travel with peace of mind knowing we are always by your side.”
Welcome to Cappadocia Mart. By browsing this website and booking any tours, activities, transfers, or packages with us, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a reservation.
- Booking & Confirmation Process
To ensure a seamless experience, our booking process is structured as follows:
Reservations: All bookings must be made through our official website channels, email, or verified WhatsApp lines.
Deposit & Payment: To secure your spot (especially for Hot Air Balloon flights which have limited capacity), a deposit or full payment is required at the time of booking. We accept major credit cards (Visa, MasterCard, Amex) via secure payment links or bank transfers.
Confirmation: Your booking is considered confirmed only when you receive an official “Booking Confirmation” email or voucher from Cappadocia Mart. Please check all details (dates, names, hotel) carefully upon receipt.
- Cancellation & Refund Policy
We understand that travel plans can change. We aim to be as flexible as possible while respecting the operational costs of our partners. Our cancellation policy is divided by service type:
A. Hot Air Balloon Flights (Important) Ballooning is strictly weather-dependent. Here is how we handle cancellations:
Cancellation by Civil Aviation (Weather): If your flight is cancelled by the Turkish Civil Aviation Authority due to unsafe weather conditions (wind, fog, storm), you are entitled to a 100% FULL REFUND. No hidden fees, no deductions. Alternatively, we can reschedule you for the next day, subject to availability.
Cancellation by the Guest:
More than 48 Hours Notice: If you cancel more than 48 hours before the scheduled flight time, you will receive a full refund.
Less than 48 Hours: Cancellations made within 48 hours of the flight are non-refundable due to seat allocation costs and limited capacity.
No-Show: If you are not present at the designated pickup time/location, no refund will be issued.
B. Daily Tours (Red/Green/Blue Tours) & Activities (ATV, Horse, Camel)
Free Cancellation: You may cancel up to 24 hours before the tour start time for a full refund.
Late Cancellation: Cancellations made less than 24 hours before the tour are subject to a 100% cancellation fee (no refund).
C. Private Tours & Large Group Bookings For private VIP tours or groups larger than 10 people, stricter planning is required:
7 Days Notice: Full refund if cancelled 7 days prior to arrival.
3-6 Days Notice: 50% refund.
Less than 72 Hours: Non-refundable.
- Pricing & Inclusions
Currency: All prices on our website are in Euros (€) or USD ($) unless stated otherwise.
Price Protection: Once your booking is confirmed and the deposit is paid, the price is locked. We will not charge you extra even if market prices increase later.
Exclusions: Unless specifically stated in the tour description, personal expenses, beverages during lunch, and gratuities (tips) for guides/drivers are not included in the price.
- Insurance & Liability
Balloon Safety: All hot air balloon operators we partner with hold valid insurance policies covering all passengers in accordance with ICAO (International Civil Aviation Organization) standards.
Travel Insurance: While our tours cover basic transportation and activity insurance required by Turkish Law, we strongly recommend that all travelers purchase their own comprehensive travel insurance to cover personal health issues, lost luggage, or international flight delays.
Liability: Cappadocia Mart acts as a booking agent. We are not liable for any loss, injury, or damage sustained during the tour, except where such loss is caused by our direct negligence.
- Child Policy
Hot Air Balloons: For safety and legal reasons, children under 6 years old are strictly not allowed to fly in hot air balloons. Children aged 6-12 must be accompanied by a parent or guardian.
Land Tours:
0-2 Years: Free of Charge.
3-8 Years: Discounted rates usually apply (varies by specific tour).
- Pick-up & Drop-off Times
Pick-up times provided during the booking process are estimates. The exact time depends on the location of your hotel (Goreme, Urgup, Uchisar, Avanos) and seasonal sunrise times. We will confirm the exact pick-up time with you via WhatsApp or Email one day before the tour. - Privacy Policy
Your personal data (Full Name, Passport Number, Contact Info) is collected solely for the purpose of operational bookings and mandatory insurance requirements. We do not sell your data to third-party marketing companies. - Governing Law
These terms are governed by the laws of the Republic of Turkey. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Nevşehir, Turkey.
Our Address :
Duayeri Mh. Mehmet Akif Blv. Ethem Tanriver Ish.
No: 26/205 Ürgüp 50400 Nevşehir / Turkiye
Telephone : +905475788663
E-mail : info@cappadociamart.com
Operated by Wise Compass Travel Agency Official TURSAB License No: 15570